I've already reinstalled Splashtop several times on both the home and remote computers. When I get home I'll find my computer has oddly completely frozen, no error screens, no black or blue screens, its simply frozen in the state I left it in, and needs to be hard-booted.Īny help would be appreciated. I will close the remote software and when I reopen it will show my home computer is offline. I can connect and scroll around with the mouse (highlight items etc), but once i make a mouse click or type anything in, the computer freezes about 2s later. Whenever I connect to my home computer using Splashtop the home computer will freeze 1-2s after any inputs are performed. The Splashtop Personal app on Windows takes advantage of different hardware on your device to support hardware acceleration, which improves both performance of the remote session and CPU loading of your local computer.I've been having this problem for over six months now, and I'm not sure how to solve it. Preferences > Advanced : Hardware Acceleration The Splashtop Personal app on Windows takes advantage of different hardware on your device to support hardware acceleration, which improves both performance of the remote session and CPU loading of your local computer. The Software option uses more CPU resources but may be the most compatible across different hardware platforms. Software : Try this option if above issues are not solved by using SDL with YUV, or if you run into any other issues with the other rendering options.SDL with YUV : Try this option if you are getting the error message "Failed to initialize video device" in your Splashtop Business app or if the remote screen shows up blank. These symptoms potentially indicate DirectX/Direct3D is not enabled or working properly.Īlso, try this option if you turn on screen recording and the remote session performance becomes severely degraded.In our testing, it achieves the best performance and uses the least CPU resources, across most of our test cases. Direct3D with YUV (default) : This is the default option when the app is first installed.For optimal performance, we recommend Direct3D with YUV. Direct3D with RGB : This option was the default choice in versions before v3.3.8.0.Options > Advanced : Video Rendering Options Product improvement : Help to improve this product by submitting anonymous crash reports and usage statistics.Screen edge panning : Automatically pan the screen when moving the mouse cursor to edge of the screen.You can still toggle it to be on/off while in a session via the toolbar. Show remote cursor : Always show the remote cursor by default.Show solid color background on remote computer desktop : In a slower network, this might help to improve the performance during remote sessions.Reduce display quality when the network is slow : Automatically adjust display quality for best responsiveness under different network conditions.Subscriptions > Open the account info page.However, the display will appear smaller on the client. Native resolution of remote computer: Do es not change the computer resolution, so there are no icon/window side affects.Best fit to local computer: changes the remote computer resolution to the size best supported on the computer or device you are in front of.1024 x 768: this is the best-fit resolution for an iPad, but may affect the icon and window sizes on the actual computer.800 x 600: The lowest resolution we offer. Ĭomputer is OFF or not connected to the internet.Ĭomputer is currently c o n n ected remote ly. Gear icon: Change the computer settings for resolution and credentials before the remote sessionĬomputer is ON and ready to start a remote session. You should be able to see it after you refresh your computer list or restart the Personal Client.Ĭomputer icon: Click to start a remote session (or simply double-click on a PC in your list). Simply download the streamer ( Windows, Mac) and log in. That screen means that you need to add your first PC to your list. Please skip this step and jump to the section 'General Icons' if you already have Computers on your list. You start with this screen if you don't have any PCs on your list. You can download the new version here or manually update your client.
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